Shipping Origins: All orders are shipped from our warehouse in Sydney, Australia: 15/11 Jullian Close, Banksmeadow, New South Wales 2019, Australia.
Shipping Methods and Rates:
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Express Shipping:
- Cost: $29.99 AUD
- Delivery Time: Typically faster shipping times; exact times may vary based on destination.
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Free Shipping:
- Eligibility: Orders $69.00 AUD and above in metro areas.
- Exclusions: For orders in regional areas, we will contact you to confirm the final shipping fees.
- Delivery Time: Standard shipping times; exact delivery times depend on the destination.
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Standard Shipping:
- Cost: $9.98 AUD for orders up to $69.00 AUD.
- Delivery Time: Standard shipping times; exact times may vary based on destination.
International Shipping: For customers outside of Australia, we ship to many countries worldwide. However, we do not currently ship to the following countries and regions:
- Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Netherlands, Norway, Poland, Portugal, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United States.
If your country is not listed, please contact our customer service team for assistance.
Order Processing Time: Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak seasons or due to high demand.
Delivery Time: Delivery times vary based on the shipping method selected and the destination. Express shipping typically offers faster delivery times. Please refer to the estimated delivery time provided at checkout for the most accurate information.
Customs and Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for the tracking information to become active.