Return and Exchange Policy

Warranty

We offer a minimum 12-month warranty on all products. This warranty covers manufacturing defects but does not include damage caused by normal wear and tear, misuse, or accidents.

If you need to file a warranty claim, please contact us through the "Contact Us" page. For accepted warranty claims, we will repair or replace the product free of charge.

Fit Guarantee

We guarantee that all products will fit the vehicle specified in your order. Since most of our products are custom-made, we strive for 100% accuracy, but mistakes can happen. If your product has a fitting issue, please contact us, and we will be happy to assist you. If the product indeed does not fit your vehicle, we will offer a free replacement or return.

Return Policy

We only offer replacements or refunds under the following conditions:

  • Not as Described: The product does not match the description on our website.
  • Color Mismatch: The product color does not match the color you selected when placing the order.
  • Does Not Fit the Vehicle: If you believe the product does not fit your vehicle, please provide sufficient evidence (such as photos of the product in your vehicle).
  • Change of Mind: If you change your mind within 24 hours of placing the order, you can request to cancel the order and receive a full refund.

To process a return request, we require evidence such as photos and vehicle details.

Important Notice:

  • Please verify vehicle details before placing an order. Check the pattern images and product details carefully. If anything appears incorrect, please contact us, and we will be happy to help.
  • If you are unsure about the fit, if your vehicle is a newer model, or if you do not see your vehicle listed as an option, please contact us. You can send your vehicle information to sales@lmyauto.com.au, and we will assist you.
  • Please note that we are unable to offer refunds for discounted items

  • Retention Clip & Installation

    Our floor mats are not designed for the factory retention clips to connect directly to the original vehicle floor anchor holes.

    For our Dual Layer Coil and Galaxy series, the factory retention clips are designed to secure the removable upper mat rather than the vehicle floor itself.

    This design allows the upper mat to be easily removed for cleaning while maintaining a secure fit during normal use.

    If you have any questions during installation, please contact us and our team will be happy to provide one-on-one installation assistance.

Installation Guide - Floor Mats

Important Notes Before Installation

To ensure correct fitment and optimal performance of your LMY Auto floor mats, please follow the instructions below carefully.

1. Remove Original Floor Mats

Before installation, please remove all existing factory or aftermarket floor mats from your vehicle.
This step is essential to ensure proper fit, safety, and stability.

2. Included Accessories

Your package includes double-sided Velcro strips and fixing accessories.

Please note:

  • Different vehicle models may require different fixing methods
  • Not all accessories are required for every vehicle
  • Use only the accessories that are suitable for your specific vehicle and interior surface

The accessories are provided to improve stability where needed and should be used at your discretion.

3. Installing Front Floor Mats

When installing the front floor mats:

  • Move the front seats fully backward
  • Position the mats correctly and align them with the vehicle floor
  • Secure with accessories only if required
  • Return the seats to their normal position after installation

4. Installing Rear Floor Mats

When installing the rear floor mats:

  • Move the front seats fully forward
  • Lay the rear mats flat on the floor
  • Ensure the mats sit flush and do not bunch or fold
  • Secure only if necessary, depending on your vehicle’s interior material

5. Final Safety Check

After installation:

  • Ensure all mats lie flat with no curled edges
  • Confirm the driver’s mat does not interfere with pedals
  • Re-adjust if necessary for the best fit and safety

If you have any questions during installation or are unsure which accessories to use, please contact us — our team is always happy to assist.

Installation Guide - Boot Liners

Important Notes Before Installation

To ensure the best fit, stability, and appearance of your LMY Auto boot liner, please follow the steps below carefully.

1. Prepare the Cargo Area

Before installation:

  • Thoroughly clean both sides of the boot, removing dust and debris
  • If the boot side panels are plastic, please remove any surface wax or protective coating to ensure proper adhesion
  • A clean surface is essential for correct installation

2. Adjust the Seats

Before placing the liner:

  • Fold down the second-row and third-row seats (if applicable)
  • This allows correct positioning and alignment of all sections

3. Install the Side Panels First

When installing the side sections, please note the following:

If your boot side panels are plastic:

  • Use the adhesive-backed Velcro strips included in the package
  • Attach the adhesive Velcro to the Velcro already stitched on the back of the liner
  • Position the liner according to the shape and contour of the boot, then firmly press to secure
    If your boot side panels are carpet / felt material:
  • The liner’s stitched Velcro backing is sufficient
  • Adhesive Velcro is NOT required and should not be used
  • The liner will naturally grip the carpeted surface and remain secure

Please note: The adhesive Velcro included in the package is optional, not mandatory, and should be used only if required for your specific vehicle.

4. Install the Seat Back Covers and Main Liner

After the side panels are secured:

  • Install the seat back covers
  • Lay down the main boot liner
  • Ensure all sections are aligned and sit flush with the vehicle interior

5. Final Check

After installation:
  • Make sure all pieces are fitted smoothly with no lifting edges
  • Confirm the liner does not restrict seat movement or folding
  • Adjust if necessary for the best fit and finish

If you have any questions during installation or are unsure whether to use the adhesive Velcro, please contact us — our team is always happy to assist.