Frequently Asked Questions (FAQ)
1. What is the warranty period for your products?
We offer a minimum 12-month warranty on all products.
2. What should I do if there is a problem with my product?
If there is an issue with your product, please contact us through the "Contact Us" page. For eligible warranty claims, we will repair or replace the product free of charge.
3. How can I ensure that your products fit my vehicle?
We have over 2,000 mat styles to ensure we can accommodate your vehicle's make and model. If we do not have a style for your vehicle, we can customize it. We use 3D scanning technology to guarantee a perfect fit for your vehicle. If any issues arise, we will retrieve your mats, resolve the problem, and provide a replacement free of charge.
4. What if the product I received does not match the description?
If the product you received does not match the description on our website, please contact us immediately and upload relevant photo evidence to support your claim. If your claim is valid, we will offer a replacement or refund.
5. Can I return or exchange a product?
Yes, we offer returns or exchanges under the following conditions:
- The product does not match the description.
- The product color does not match the color you selected.
- The product does not fit your vehicle (please provide sufficient evidence, such as photos).
- You changed your mind within 24 hours of placing the order.
Please note that we will need evidence such as photos and vehicle details to process return requests.
6. How do you protect my personal information?
We take reasonable measures to protect your personal information, including using encryption technologies and security protocols to ensure secure data transmission and storage. For more details, please refer to our Privacy Policy.
7. How can I contact your customer service team?
If you have any questions or need assistance, please contact us through the following methods:
- Email: support@lmyauto.com.au